Return and Refund

At Cuddle Child, our customers' satisfaction is our top priority.

We understand that there may be situations where you may need to return a product. Please review our refund policy below for detailed information on returns and refunds.

We offer a 30-day return policy, meaning you have 30 days from the date of purchase to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase and a picture of the original item received. Only regular-priced items may be returned, unfortunately, sale items and imperfects cannot be returned.

To start a return, you can contact us at support@cuddlechild.shopor call at +1 707 928 8337
Customers are responsible for return shipping costs. and we don't charge any restocking fees.
Items sent back to us without first requesting a return will not be accepted.

Once your return has arrived in our warehouse and been approved, you can get a refund of the payment within 7 working days.

You can always contact us for any return questions.

Refunds

We will notify you once we’ve received and inspected your return and let you know if the refund was approved or not. We reserve the right to refuse a return and deny credit if a returned product fails to meet these criteria. If approved, you’ll be automatically refunded using your original payment method within 7 business days. Please remember that it can take some time for your bank or credit card company to process and post the refund, too. If more than 15 business days have passed since we’ve approved your return, please contact us at support@cuddlechild.shop

Exchanges:

Currently, we do not offer direct exchanges. If you wish to exchange an item, please follow our return process and place a new order for the desired product.

Thank you for choosing Cuddle child!

Contact Information

For any inquiries regarding returns and refunds, please contact our customer service team at:

Email: support@cuddlechild.shop
Phone: +1 707 928 8337 (call or text)
Address: 17595 Harvard Avenue, Irvine, CA 92614, United States